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We employ no sales people or telesales staff, nor do we cold call any customers, thank you for taking the time to look at our services we hope to be working with you in the near future.

Office: 03333 444 223

If you're directed to our voicemail you will be called back under 30 minutes.

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COMPLAINTS POLICY:

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 03333 444 223 or write to us at Hatcham Limited trading as Midwest Roofing 9425184 – 23 Bilston Street, Dudley, West Midlands, DY3 1JA, or click on our contact us tab at www.midwestroofing.co.uk and we aim to respond within 5 business days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.